Who is QAL?

Queensland Airports Limited (QAL) is an accomplished airport operator which owns and operates Gold Coast, Townsville, Longreach and Mount Isa airports – connecting the Gold Coast and northern NSW, along with regional Queensland, to the rest of the country and beyond. We are an Australian-owned company with a vision to create valuable connections, inspire a sustainable future, and be the first-choice gateway for our regions - and a commitment to delivering for the communities where we operate. QAL is formally recognised as a ‘Great Place to Work – Certified’ organisation – currently the only airport operator in Australia with this certification. QAL is dedicated to a target of net zero Scope 1 and Scope 2 emissions by 2030. With strong passenger numbers, terminal upgrades underway - there has never been a better time to join QAL.

What you’ll contribute to:

We are seeking a highly energised individual who is passionate about delivering an exceptional guest experience. You will be the first point of contact for guests visiting Queensland Airports Limited corporate office.

In this 10-month fixed term part time position, you’ll work a minimum of 20 hours per week, alternating between a morning shift or afternoon shift, Monday through Friday.

Tara joined the Queensland Airports team as a receptionist this year and shares her unique experience working in the team below:

‘I joined QAL because I’m passionate about Aviation and travel.  Everyone here is genuinely supportive and inclusive—there’s no hesitation to jump in and help when someone’s stuck, and that creates an environment where people feel safe to take risks and grow.

As Receptionist I help to set the tone for the company’s professionalism and culture and play a pivotal role in shaping first impressions by providing a warm, professional, and welcoming experience to fellow staff, clients, partners, and visitors.

QAL gives me a sense of belonging and a shared purpose. With regularly planned team-building activities, wellness programs and events, QAL is a truly great place to work!’ 

How will you make an impact?

The successful candidate will have experience in a service-based industry. Additionally, experience in managing a busy reception will be highly regarded. The optimal candidate will be professional, responsible, have a service orientated attitude and a positive mindset. You will be able to multi-task, have strong organisational skills, and excellent personal presentation.

Key deliverables/responsibilities include but are not limited to:

• Ensure the smooth and efficient operation of the reception, keep the area clean, tidy and welcoming

• Answer phone calls and maintain the business phone system i.e. voicemail messages, answering machine, messages
• Undertake word processing, typing, binding, laminating, data entry and photocopying etc.
• Ensure stationery and office supplies are monitored, ordered, delivered and distributed promptly
• Assist internal stakeholders prepare and cater for meetings and company events
• Co-ordinate couriers and receive deliveries

What we offer you?

This is an opportunity to be part of a progressive organisation with a great culture and assist in the transformation and growth of the business. Flexible working options are available for all employees. At QAL, we uphold the philosophy that the smooth integration of life and work benefits all. We call it ‘Living Well’.

QAL supports an inclusive approach and values diversity within the workplace. We aim to provide opportunities that allow individuals to reach their full potential regardless of their background, gender, age, work status, religious or cultural identity. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

The successful candidate will be required to adhere to QAL’s Drug and Alcohol Management Plan (DAMP, which includes pre-employment Drug and Alcohol Testing and have the ability to obtain an Aviation Security Identification Card (ASIC).

Please obtain the Position Description by clicking here, or if you are on SEEK, by copying this location into your browser: https://qal.elmotalent.com.au/careers/QALcareers/jobs.