What you’ll contribute to:

In this role, you’ll contribute to the reliable and efficient operation of critical airport technology systems, ensuring minimal disruption to airport operations and a seamless experience for stakeholders. You’ll leverage your technical expertise, vendor management skills, and strong communication to improve system performance, build in-house capability, and drive continuous improvement across QAL’s technology environment.

Chris, who is our Manager, Aviation Business Technology at QAL says:

“One of the best aspects of is working at QAL is its commitment to its employees' well-being and professional development. The company invests in its workforce, providing mentorship opportunities, and a culture that encourages continuous learning. The work environment at QAL is supportive and collaborative as well as colleagues and team leaders are always approachable and open to new ideas”.

How will you make an impact?

The Airport Operating Technology Specialist is responsible for the continuous, reliable operation of the airport operating technology that supports day-to-day activities across all of QAL’s ports. This includes common-use passenger processing platforms (CUTE/CUPPS, CUSS, BRS), flight information display systems (FIDS), public address and dynamic signage, and access control, CCTV and security systems. The role manages day-to-day vendor relationships, incident response and resolution, and the preventative and corrective maintenance of these systems.

This role acts as the operational bridge between airport stakeholders and technology vendors — ensuring airlines, ground handlers, contractors and internal teams have reliable, well-supported systems, while holding vendors accountable to service levels, response times and reporting obligations.

Key deliverables/responsibilities include but are not limited to:

• Ensures reliable operation of airport technology systems across all QAL ports (e.g. passenger processing, FIDS, security systems), proactively monitoring performance and preventing disruptions.
• Manages vendor and contractor relationships, acting as the key point of contact and holding providers accountable to service levels, contracts, and delivery outcomes.
• Leads incident and maintenance management, including triaging issues, coordinating resolution, communicating with stakeholders, and driving continuous improvement through post-incident reviews.
• Builds and maintains in-house technical capability, performing system configuration, user administration, and updates to reduce reliance on vendors and improve response times.
• Maintains strong governance and documentation, including system records, procedures, and lifecycle planning, while contributing to budgeting and long-term technology roadmap decisions.

How we support you

At Queensland Airports Limited (QAL), we believe work should support life, not compete with it. Through our Living Well approach, we offer flexible working options for all roles, wellbeing initiatives and a supportive culture so our people can thrive both professionally and personally.

As we continue to grow and transform, we encourage flexible ways of working and open conversations about how work fits alongside life. We also invest in our people through learning, mentoring and career pathways across our four airports.

What we’ve built together

At QAL, our people connect communities. We own and operate Gold Coast, Townsville, Mount Isa and Longreach airports, linking regional Queensland and northern New South Wales with the rest of Australia and the world.

More than 8 million passengers travel through our airports each year, supported by teams working together to create safe, welcoming and efficient experiences. Our vision is to be the first-choice gateway for our regions, creating valuable connections and inspiring a sustainable future.

We’re committed to an inclusive and psychologically safe workplace where people feel valued, supported and encouraged to be themselves. We welcome applications from people of all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, and encourage you to apply even if you don’t meet every requirement.

QAL is a WORK180 Endorsed Employer, independently recognised for supporting long‑term careers, flexibility, wellbeing and equal opportunity. Learn more about working at QAL here.

The successful candidate will be required to adhere to QAL’s Drug and Alcohol Management Plan (DAMP), which includes pre-employment Drug and Alcohol Testing and have the ability to obtain an Aviation Security Identification Card (ASIC), which requires the completion of a Police Check.

Please obtain the Position Description by clicking HERE, or if you are on Seek, by copying the following location into your browser to access the Position Description through our careers site: https://qal.elmotalent.com.au/careers/QALcareers/job