What you’ll contribute to:

We currently have an exciting opportunity for a full-time receptionist to join the team at Townsville Airport.  Based at Townsville Airport, our Administration team provides effective and efficient support to our greater Airport team to enable our operations.

Vidusha, our Operations and Standards Manager shares her unique experience of working with our airports:

I’ve been with QAL for over year now and I learn something new every day. In my role, not only do I oversee the administration duties at the airport, but I also get the opportunity to work on various tasks and projects that help broaden my knowledge and understanding of the operational aspects of running an aerodrome. QAL also provides various avenues to support my professional development.”

How will you make an impact?

We’re looking for a detail oriented and proactive individual to join the team. If you enjoy keeping things organised, staying on top of tasks, and supporting a professional environment, this role is for you. Our ideal candidate is someone with a strong customer focus and exceptional organisational skills to join our team. You’ll bring a solid working knowledge of the Microsoft Office Suite and the ability to handle tasks with efficiency and attention to detail. While experience in a similar role is desirable, we’re committed to providing comprehensive training to set you up for success.

Key deliverables/responsibilities include but are not limited to:

Administration

• Efficiently handle administrative tasks such as distributing and preparing mail, word processing, data entry, and maintaining up-to-date lists and registers.
• Manage appointments with precision and ensure meetings and events are seamlessly organised, including catering arrangements.
• Provide administrative support for airport operations, such as visitor passes and car parking, ensuring smooth coordination and documentation.
• Oversee the handling and tracking of lost property, ensuring items are logged, stored securely, and appropriately actioned.
• Provide general administrative support to the Airport team as needed, ensuring smooth operations across the board.

Reception

• Be the welcoming face of the Townsville Airport Management Centre, delivering exceptional customer service to all guests.
• Answer and manage phone calls professionally while maintaining the office phone system.
• Keep the reception area presentable and efficient.

Financial and Procurement Support

• Create and manage Purchase Orders accurately and efficiently.
• Book staff travel arrangements, ensuring all bookings are cost-effective and meet travel policy.
• Order office and operational supplies, ensuring stock levels are maintained to support day to day activities.

How we support you

At Queensland Airports Limited (QAL), we believe work should support life, not compete with it. Through our Living Well approach, we offer flexible working options for all roles, wellbeing initiatives and a supportive culture so our people can thrive both professionally and personally.

As we continue to grow and transform, we encourage flexible ways of working and open conversations about how work fits alongside life. We also invest in our people through learning, mentoring and career pathways across our four airports.

What we’ve built together

At QAL, our people connect communities. We own and operate Gold Coast, Townsville, Mount Isa and Longreach airports, linking regional Queensland and northern New South Wales with the rest of Australia and the world.

More than 8 million passengers travel through our airports each year, supported by teams working together to create safe, welcoming and efficient experiences. Our vision is to be the first-choice gateway for our regions, creating valuable connections and inspiring a sustainable future.

We’re committed to an inclusive and psychologically safe workplace where people feel valued, supported and encouraged to be themselves. We welcome applications from people of all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, and encourage you to apply even if you don’t meet every requirement.

QAL is a WORK180 Endorsed Employer, independently recognised for supporting long‑term careers, flexibility, wellbeing and equal opportunity. Learn more about working at QAL here.

The successful candidate will be required to adhere to QAL’s Drug and Alcohol Management Plan (DAMP), which includes pre-employment Drug and Alcohol Testing and have the ability to obtain an Aviation Security Identification Card (ASIC), which requires the completion of a Police Check.

Please obtain the Position Description by clicking HERE, or if you are on Seek, by copying the following location into your browser to access the Position Description through our careers site: https://qal.elmotalent.com.au/careers/QALcareers/jobs