Queensland Airports Limited (QAL) is an accomplished airport operator which owns and operates Gold Coast, Townsville, Longreach and Mount Isa airports – connecting the Gold Coast and northern NSW, along with regional Queensland, to the rest of the country and beyond. We are an Australian-owned company with a vision to create valuable connections, inspire a sustainable future, and be the first-choice gateway for our regions - and a commitment to delivering for the communities where we operate. QAL is formally recognised as a ‘Great Place to Work – Certified’ organisation – currently the only airport operator in Australia with this certification. QAL is dedicated to a target of net zero Scope 1 and Scope 2 emissions by 2030. With strong passenger numbers, terminal upgrades underway - there has never been a better time to join QAL.

What you’ll contribute to:

We are seeking a highly energised person who is passionate about customer service to join the Gold Coast Airport (GCA) team as a receptionist! This role is responsible for providing a range of efficient reception and administration tasks that always ensures an outstanding level of customer service. This role is a permanent part time opportunity with 20 hours per week available, with shifts 4-5 hours in length on Monday – Friday inclusive. Additional hours will only be available when required to cover absences.

Louise joined the GCA team as a receptionist this year and shares her unique experience working in the team below:

“I first joined QAL as an intern in the People and Culture department, seeking to gain experience in this field before completing my degree. I was given the opportunity to gain practical experience shadowing the team, which assisted me immensely in the completion of my final trimester at University. After completing the internship, I was kindly given the chance to return to QAL in a reception position.

In this position, I have been thoroughly supported by my co-workers and management in becoming the best employee I can. I have gained the necessary training I needed to excel in this role, which includes (but is not limited to) training in how to raise PO’s, getting messages to the various departments in the office, contacting external stakeholders, ordering for the office etc… I was able to develop at my own pace, and in doing so, I now feel confident in my skills and knowledge of the processes of the company.

On the first day of my internship, I was impressed by how friendly and supportive of a workplace QAL appeared to be, and that sentiment still rings true over a year later. The positive environment of this office makes it a great place to work that I would recommend to anyone interested in exploring a position here.”

How will you make an impact?

The successful candidate will have experience in a service-based industry, and experience in managing a busy reception will be highly valued. The optimal candidate will be professional, responsible, have a service minded attitude, and is positive. You would be able to multi-task, have strong organisational skills, and excellent personal presentation.

Key deliverables/responsibilities include but are not limited to:

• Ensure the smooth running of reception and the administration and keep Reception area clean, tidy and welcoming

• Answer phone calls and maintain phone system i.e. voicemail messages, answering machine, messages
• Undertake word processing, typing, binding, laminating, data entry and photocopying etc.
• Ensure stationery and office supplies are monitored, ordered, delivered and distributed promptly
• Co-ordinate couriers and receive deliveries

What we offer you?

This is an opportunity to be part of a progressive organisation with a great culture and assist in the transformation and growth of the business. Flexible working options are available for all employees. At QAL, we uphold the philosophy that the smooth integration of life and work benefits all. We call it ‘Living Well’.

QAL supports an inclusive approach and values diversity within the workplace. We aim to provide opportunities that allow individuals to reach their full potential regardless of their background, gender, age, work status, religious or cultural identity. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

The successful candidate will be required to adhere to QAL’s Drug and Alcohol Management Plan (DAMP, which includes pre-employment Drug and Alcohol Testing and have the ability to obtain an Aviation Security Identification Card (ASIC).

Please obtain the Position Description by clicking the link below, or if you are on SEEK, by copying this location into your browser: https://qal.elmotalent.com.au/careers/QALcareers/jobs.