Who is QAL?

Queensland Airports Limited (QAL) is an accomplished airport operator which owns and operates Gold Coast, Townsville, Longreach and Mount Isa airports – connecting the Gold Coast and northern NSW, along with regional Queensland, to the rest of the country and beyond. We are an Australian-owned company with a vision to create valuable connections, inspire a sustainable future, and be the first-choice gateway for our regions - and a commitment to delivering for the communities where we operate. QAL is formally recognised as a ‘Great Place to Work – Certified’ organisation – currently the only airport operator in Australia with this certification. QAL is dedicated to a target of net zero Scope 1 and Scope 2 emissions by 2030. With strong passenger numbers, terminal upgrades underway - there has never been a better time to join QAL.

What you’ll contribute to:

An exciting new opportunity for a Technology Business Analyst has been created to support to needs of QAL’s ever growing business needs.

The role reports directly to the Business Technology Manager, and is responsible for undertaking the review, gap, and impact analysis of QAL’s current state and make recommendations for our future state business processes and services.

Toni Collier, who joined the Company as a Technology Project Manager in 2021, shares her experience of working at QAL

“I joined the Technology team at QAL primarily because of the similarities in beliefs and values that I share with the Company. QAL’s focus on improvement and innovation is something that I naturally gravitated towards when I came across the opportunity.  As a busy working Mother, QALs support of flexible working allows me to negotiate a less rigid working arrangement. This greatly improves my work-life balance and allows me to be there for my son when it matters. My General Manager has been supportive and focused on my personal development, giving me the opportunity to learn and build on the skills and knowledge I have so that I can keep pushing the boundaries of what I can achieve.

I feel valued and a core part of the team. They would probably say I contribute bad jokes but on a serious note, having worked all over the world, I have a vast repository of solutions and experience to draw on when faced with challenge. There are opportunities to grow and progress within the company. It’s important to me to be part of a positive culture where contributions are appreciated. While QAL is fast paced, the atmosphere is relaxed, and people are friendly.”

How will you make an impact?

As the Business Analyst, you will utilise your experience to engage various stakeholders within the business to capture, map, and translate business requirements into technical proposals. You will achieve organisational objectives through business analysis that result in the enhancement of existing systems or the development and successful delivery of new business systems.

You will enhance your internal brand through collaboration and add value through creative and innovative approach to complex challenges.

To ensure success, the Business Analyst will identify gaps, be able to manage conflicting priorities, resolve complex conjectures, and propose data and insights driven options to the stakeholders.

Key deliverables/responsibilities include but are not limited to:

• Minimum 5 years’ experience as a Business Analyst in a complex environment. 
• Engage with internal and external stakeholders, and work across systems to collect, organise, and analyse data and insights to identify trends, patterns, and opportunities. 
• Deliver tasks associated in achieving project outcomes, facilitate communication with stakeholders monitoring critical deadlines through to completion.
• Interpret complex data to extract meaningful insights and present findings and opportunities to Business Technology Manager. 
• Assess and document current business processes, workflows, and systems to identify areas for improvement, to align with with future state, using process modelling techniques and other process evaluation tools. 
• Propose and implement process enhancements to increase efficiency, reduce costs, and optimise resource utilisation. 
• Ensure appropriate documentation is maintained around configuration management to support change control. 
• Degree in Information Technology (ICT) or related discipline
• Experience leading analysis under different project management methodologies (e.g. Agile and Waterfall) 
• Experience in airport or aviation industry (Desirable)

What we offer you?

This is an opportunity to be part of a progressive organisation with a great culture and assist in the transformation and growth of the business. Flexible working options are available for all employees. At QAL, we uphold the philosophy that the smooth integration of life and work benefits all. We call it ‘Living Well’.

QAL supports an inclusive approach and values diversity within the workplace. We aim to provide opportunities that allow individuals to reach their full potential regardless of their background, gender, age, work status, religious or cultural identity. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

The successful candidate will be required to adhere to QAL’s Drug and Alcohol Management Plan (DAMP, which includes pre-employment Drug and Alcohol Testing and have the ability to obtain an Aviation Security Identification Card (ASIC).

Please obtain the Position Description by clicking here, or if you are on SEEK, by copying this location into your browser: https://qal.elmotalent.com.au/careers/QALcareers/jobs